From St. Louis, Missouri, USA:
My mom has a problem. She is a senior citizen with diabetes (late onset). Her nurse signed her up for mail order test strips and lancets with a company called [name deleted by editor] in [a state of the USA]. They sent her the wrong test strips and we are looking for an 800 number for them.
I just wondered if anyone else has had problems with this company. Thanks.
No, I haven't heard of any problems with this company. As you notice, I have deliberately omitted the name of this company, but will send copies of this e-mail message to other diabetes specialists, and see if there is any other information to indicate that this is anything except a random error.
In the meantime, I'd suggest that your mom buy some strips for her meter locally, and save the receipts. Presumably the nurse will be able to help find the 800 phone number for the company, and they should be willing to reimburse her for the costs of the error.
I'd suggest to her that if the first person she speaks to is not willing to be helpful, get their name, then speak to their supervisor. (Also, get the supervisor's name!) If they are still reluctant to help, write to them, send them a copy of the sales slip, and contact the Fraud and Abuse section of Medicare if that doesn't work.
Original posting 20 Apr 1998
Posted to Other
Last Updated: Tuesday April 06, 2010 15:08:58
This Internet site provides information of a general nature and is designed for educational purposes only. If you have any concerns about your own health or the health of your child, you should always consult with a physician or other health care professional.
This site is published by T-1 Today, Inc. (d/b/a Children with Diabetes), a 501c3 not-for-profit organization, which is responsible for its contents. Our mission is to provide education and support to families living with type 1 diabetes.
© Children with Diabetes, Inc. 1995-2018. Comments and Feedback.