Justin Delgado is husband to Kacie Doyle-Delgado, diagnosed at age 11. After more than a decade together, he considers himself to be an expert carb counter and Dexcom inserter. He graduated with his Master of Science in Finance from the University of Utah in 2013 and has been working in commercial banking since then. He attended his first Friends for Life conference in 2015 and is looking forward to volunteering with the teens.
July 4, 2004
Insulin Pumps, Other
Question from London, Kentucky, USA:
My daughter has been using a Medtronic MiniMed insulin pump for one year. We have trouble getting her supplies. We've waited as long as eight to nine weeks to get her order and she has run out of supplies. This has happened each time that I've placed an order, I call the company and everyone gives me the run around as to what is going on. Is this normal for everyone that is on the pump? What can I do about it?
This is quite unusual and I can understand why you are frustrated. I would start with the customer service department for Medtronic MiniMed. If you are still unhappy with the service, then I’d suggest finding a distributor who carries pump supplies. You can search for “insulin pump supplies” on the Internet. If you can find a local distributor, even better. Then your supplies are only minutes away and not weeks!