July 12, 2019
Question from United States:
Is there any way to make the Tandem T:lock connectors work with Cleo luer lock infusion sets? My daughter has a T:slim pump and lots of Cleo infusion sets, but has run out of the luer lock cartridges. Also, has anyone successfully fought United Healthcare and gotten them to pay for a Tandem pump? Currently, they only cover the Medtronic pumps.
We reached out to Tandem and they provided this response:
We are no longer offering Luer-lock cartridges in the United States. We did offer a cash-pay program for several months following the launch of the t:lock connector to help existing customers use up some of the Luer-lock infusion sets they had on hand. This program was available while supplies lasted, but has since expired.
We are still able to get UHC coverage for Tandem pumps in certain situations today, including certain employer groups and age groups. The preferred relationship excludes United Healthcare Sierra Health and Life Commercial members, all United Healthcare Medicare Advantage members, as well as UnitedHealthcare members who are under seven (7) years old. Those groups will continue to have access to Tandem pumps. Other scenarios tend to be handled on a case-by-case basis, and outcomes can vary. We encourage you and your healthcare provider to call UnitedHealthcare to find out more. UHC beneficiaries interested in a Tandem pump should please give us a call at (877) 801-6901and we can any options for in-network coverage. Patient choice continues to be extremely important to us, and we will continue working with UHC to try to expand coverage for all Tandem pumps in the future.